URGENT NOTICE FOR INTOUCH ACCELERATOR CUSTOMERS:

YOU MAY EXPERIENCE PROBLEMS WITH THE ACCELERATION SERVICE AS OF TODAY IF YOU HAVE NOT YET PERFORMED THE UPGRADE TO OUR NEWEST SOFTWARE.

DUE TO SOME PROBLEMS WITH OUR PREVIOUS ACCELERATOR SERVICE PROVIDER - IT IS IMPERATIVE THAT YOU FIRST UNINSTALL THE OLD VERSION OF THE SOFTWARE BEFORE PERFORMING THE UPGRADE TO THE NEW VERSION. 

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Uninstallation of the old software is very straightforward.  Locate the "Intouch Accelerator" software icon in the bottom right corner of your windows screen (near the clock/time). 

The icon looks like this:

Now, RIGHT CLICK ON THAT ICON ONE TIME.  A menu of options will appear. 
LEFT CLICK on UNINSTALL and follow the prompts to UNINSTALL the old software.

You will need to reboot your computer when the uninstall is completed.  Then come back to this Members.IntouchMI.com page and follow the below instructions.

IF YOU HAVE ANY PROBLEMS WITH THIS PROCESS, PLEASE CALL US FOR HELP.  IF ANY "POP UP" BOXES OPEN DURING THIS PROCESS, PLEASE DISREGARD THE MESSAGE THEY CONTAIN AND CLOSE THE BOX.

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* * * * CLICK HERE FOR A PRINTABLE VERSION OF THE INSTRUCTIONS FOUND BELOW * * * *
(these instructions will open a simple TEXT file in a new browser window for you to print)

Introducing our latest update to the Intouch Dial Up Accelerator software!  This is a major programming update that uses some newer technology to help decrease the page load time of websites and webmail over Dial Up internet.

THIS IS A REQUIRED UPDATE/UPGRADE FOR ALL "ACCELERATED DIAL-UP" SUBSCRIBERS
ALL PRIOR VERSIONS OF OUR ACCELERATOR SOFTWARE ARE NOW DEACTIVATED.  THIS UPGRADE MUST BE USED FOR ALL ACCELERATED DIAL UP ACCOUNTS.

If you are using any previous version of our Intouch Accelerator software it will be uninstalled at the completion of this upgrade.

It is important that you either print out, write down, or memorize a few instructions prior to beginning the installation of our new software.

+ You need to click the link to download the installation program and choose to SAVE the file to your computer.  The download link is at the BOTTOM of these instructions.

+ We recommend SAVING it to your DESKTOP so it is easy to find afterward.

+ After downloading is completed, DISCONNECT/HANGUP from the internet connection and close ALL OPEN INTERNET WINDOWS including EMAIL.

+ If you can DISABLE/SHUTDOWN/EXIT your Anti-Virus software, that is recommended as well for the duration of the install.

+ Locate the file called "intouchaccelerator61.exe" on your DESKTOP (where you saved it) and DOUBLE CLICK ON IT.

- You will need to confirm that you want to allow the program to install on your computer.

- You will need to agree to the terms and conditions of using the software service.

+ Continue through the steps of the installation.  If asked for permission or approval, you need to click in the affirmative.

+ When the installation is completed, you will be told that you need to REBOOT your computer.  Click the approval button.

- IF you have our old software installed, the program will now UNINSTALL the old software automatically.

+ When the uninstall is done (or after the new program does not find the old one) another box will appear telling you that your computer must be REBOOTED in order to continue.  Click the approval button to restart the computer at this point.

+ When your computer restarts, you will see a warning box that our Accelerator software needs to verify that you are authorized to use the software.  Because you have just restarted the computer and are not on the internet; this box is telling you that it will have to perform the authorization the next time you connect to the internet.  Click the OK button to get rid of this box.

+ Connect to the Internet.  Be patient.  After a several seconds to a minute, the new Acceleration software will open a window near the system tray asking you to enter your Username and Password.  Your Username should be entered automatically (if not, please enter it now) but you will need to enter your Dial Up account Password.  We recommend leaving the "remember password" automatically checked.  Click OK/SUBMIT/CONTINUE button.

If everything is entered correctly, you will now be surfing the web with better Acceleration!  For a menu of what the different icons in our new software mean; click the link here.

If everything worked OK, you can now locate that file you downloaded called "intouchaccelerator61.exe" and DELETE it from your desktop.

If there were any problems with your installation, you can RIGHT CLICK on the Intouch Accelerator icon and LEFT CLICK on the "Diagnostics" option.  Leave the diagnostic results on your screen and call our support desk for assistance.

> >  CLICK HERE TO DOWNLOAD THE INTOUCH ACCELERATOR v6.1  < <

The file is 2.8MB in size and can take anywhere from 10-20 minutes to download.  We recommend NOT using the internet (email, web browsing, etc) during this download in order to ensure the fastest download possible).

After you have completed the installation of the new software, please go to http://intouchmi.com/confirm_upgrade_29.html and enter your information so we can update our records.