Dear Members,

We've created a visual "time line" graphic in hopes it will allow us to better describe the new billing procedures.

This, along with the conversion to "email only" billing method, is the first phase of changes to our billing system.  The final phase will include the ability to pay by check from within our customer account interface as well as it will require payment to be made prior to the start of the billing cycle. 

We are implementing these changes in phases so that we can be sure to have the technology aspects of the changes in place and tested before implementing them.  We also are trying to allow each phase to be adjusted to by our customers so that the changes do not occur all at once and cause too much confusion.

Please note that this time line example only shows ONE specific billing date (the 1st of March).  We use "Anniversary" billing methods (meaning you get billed on the day of the month that you signed up for service) so this same formula can be applied to any cycle start date throughout the month. (example:  if your service start date is the 11th of the month, you will receive your invoice on the 1st of the month, a 'late' notice reminder on the 8th of the month, etc.).

If you have any questions about these new procedures, please email us at billing@intouchmi.com for the fastest response.

Thank You,

Charles Partridge
Intouch Internet Services, Inc.