Dear Members,

Beginning tomorrow (December 13th, 2008) there will be a few changes to our billing procedures as described below:

1.  Statement notification period has been increased from 10 days to 14 days prior to the next service period.

Example:  If your monthly service period starts on the 20th of each month, you currently receive your next statement on the 10th of the month and it is due 10 days later (on or before the start date of your service period).  Under the new changes, your statement will be sent to you 14 days prior to the start of your next service period.  In this example your statement would be sent on the 6th of the month.  The payment is still due by the start day of your billing/service period (the 20th).

2.  Internet Access accounts will now fully convert to "prepaid" service accounts. 

Under the changes that were implemented at the start of 2008, all payments were converted to being "due on or before the first day of the service period."  We have allowed 11 months for our customers to get adjusted to this new policy and now will implement the final phase of converting to prepaid internet services. 

Effective January 1st, 2009 any account that has not yet had a payment applied to a current service invoice will be suspended until payment is received and applied to the account.

Example:  If your service period (and billing "due by" date) is the 1st of every month and your payment for services is not received on or before the 1st of the month that the invoice is associated with; your account will be suspended until that payment is received.  Suspension's will not be processed until after all payments received in our normal USPS daily delivery have been applied to accounts, and all Credit Card Auto Pay accounts have been processed.

Credit Card "Auto Pay" accounts will also be suspended on the first day of the service period if there are any issues with monthly auto payment being approved by the credit card processing service.

Example:  If your Credit Card information on file is no longer valid (expired) or if your Credit Card authorization is declined by the bank, payment will not have been applied to your account and thus your services will be suspended until payment is received by us.

It is very important that all Internet Access customers understand their billing/service cycles.  Account information including your current balance can be viewed by visiting our Customer Portal site at:

https://backoffice.intouchmi.com/custinfo/