Dear Members,

Please keep in mind that if there are ever times when the "weather" feature is not working, there isn't much of anything we can do about it.  We are not a weather service provider and have no control over the data that is provided.  This weather box has to receive information from other providers in order to properly display the data for you to use.  If one of those other pieces of the puzzle has a problem, it will be reflected in errors on this weather box.  This feature is simply provided for the convenience of our members that use this 'members.intouchmi.com' website.

- Thank You

***********************

There's finally a new weather box on this site.  Users will now be able to view their local weather information (and a whole lot more than before) without leaving this site!

Here is some information and helpful hints about the new weather box.

CHANGING LOCATION:

1.  Click on the italic letter "i"  in the bottom right corner of the box.
2.  Enter your desired ZIP Code in the search field and click the Search Button.
3.  Click on the city name you want from the results box and click the Done Button.

There are several different types of weather information available in this new box.  To view the different info, there are 2 circular buttons to the right of the city name display area.  Each button has 2 functions as described here:

RADAR / CALENDAR:

  The first click of this button displays the Motion Radar box, and then changes the button image. 
  The second click will change the Motion Radar into a 15 Day Forecast Calendar.

4 DAY / 5 HOUR:

  The first click of this button displays a 4 Day High/Low Forecast, and then changes the button image. 
  The second click will change the 4 Day High/Low into a Next 5 Hours Forecast.

Clicking on the AccuWeather logo will shrink the box down one level by removing any additional info you have displayed.  Each click shrinks it back down one size until back to the Current Weather display.

Dear Members,

For any of you that are using Yahoo.com email addresses, there are a few things you need to know in order to avoid any issues with not receiving your billing statements from us.

1.  You need to add our Billing department to your Contact List.  Be sure to add the email address of billing@intouchmi.com.  Doing so "should" allow all emails from us to bypass the Yahoo message filters.

2.  Yahoo email is a very peculiar service.  At any given time they will delay or block our mail servers for no apparent reason.  Because of this, it should be known that we cannot guarantee successful delivery of emails from our billing system to your Yahoo email account.  Not receiving the billing emails does not mean your bill isn't due on it's normal monthly schedule.

Remember, all Intouch dialup accounts include the ability to have "@intouchmi.com" email addresses, and we highly recommend that all of our Members use this service. 

If you have any questions, please feel free to contact us.

Sincerely,

Charles Partridge
Intouch Internet Services, Inc.

Dear Members,

We've created a visual "time line" graphic in hopes it will allow us to better describe the new billing procedures.

This, along with the conversion to "email only" billing method, is the first phase of changes to our billing system.  The final phase will include the ability to pay by check from within our customer account interface as well as it will require payment to be made prior to the start of the billing cycle. 

We are implementing these changes in phases so that we can be sure to have the technology aspects of the changes in place and tested before implementing them.  We also are trying to allow each phase to be adjusted to by our customers so that the changes do not occur all at once and cause too much confusion.

Please note that this time line example only shows ONE specific billing date (the 1st of March).  We use "Anniversary" billing methods (meaning you get billed on the day of the month that you signed up for service) so this same formula can be applied to any cycle start date throughout the month. (example:  if your service start date is the 11th of the month, you will receive your invoice on the 1st of the month, a 'late' notice reminder on the 8th of the month, etc.).

If you have any questions about these new procedures, please email us at billing@intouchmi.com for the fastest response.

Thank You,

Charles Partridge
Intouch Internet Services, Inc.

Dear Members,

Effective March 1, 2008 payments made at any of our "Authorized Payment Center" locations (NOT INCLUDING PAYMENTS DIRECTLY RECEIVED BY OUR OFFICE) will be charged a $1.00 payment processing surcharge by that Authorized Payment Center.  This surcharge does not get paid to our company, yet it is a fee that we are allowing these other companies to charge for customers who require the need to make payments in person at their locations.

The Authorized Payment Center locations are:

Intouch Communications - Lapeer, MI
Intouch Communications - Burton, MI
Thumb Wireless - Vassar, MI

If you would like to avoid paying these additional surcharges, please begin paying for services with Credit or Debit Card online at our customer account management interface - https://backoffice.intouchmi.com/custinfo or you can mail your payment in to our office at 104 N. Main St., Vassar, MI  48768.

If you have any questions, please feel free to contact us.

- Intouch Internet Services, Inc.

Dear Members,

On February 1st, 2008 we will be making some modifications to our billing system. 

Starting on that date, ...   more »