Dear Members,

On February 1st, 2008 we will be making some modifications to our billing system. 

Starting on that date, invoices will be generated 10 days PRIOR to the service start date.  Payments will still be marked as "due upon receipt" and should be received by us on or before your billing period renewal date.

We will also be converting to EMAIL billing only.  As you all know, for a few months now there have been some annoying slider screens, notification pages, etc. bugging you to make sure we have an email address on file for you that is checked on a regular basis.  This is the reason for those 'nag' screens.

In order to continue providing high quality service at exceptional rates (and still include free internet technical support!), we are cutting costs in areas that are not related to the quality of the service we provide.  (It would be really easy to cut costs by cutting down on our backbone services...but that would cause busy signals and not make anyone very happy....so we won't do that.)

If you absolutely require us to mail you a paper invoice each billing period, we will be able to do so for a fee of $2.00 per statement mailed.  This fee covers our costs of printing, stuffing, supplies, and postage related to mailing of paper statements.

YOU WILL NEED TO SPECIFICALLY REQUEST PAPER STATEMENTS IN ORDER TO CONTINUE RECEIVING THEM.  You may do so by emailing us at billing@intouchmi.com or call the HelpDesk line (emailing us is the preferred method).

In the next month or so, there will be additional modifications to our billing services and more updates will be posted in advance.

It is our goal to continue to provide the highest quality in internet related services and we truly appreciate your business!

For more information, please visit our "Billing FAQ's" page link on the left column of this site.

Sincerely,

Charles Partridge
Intouch Internet Services, Inc.