Our office hours, including computer repair and technical support, will be adjusted as follows for the holiday:

Thursday August 28 - 9:30AM to 4:00PM
Friday August 29 - CLOSED
Saturday August 30 - CLOSED
Sunday August 31 - CLOSED
Monday September 1 - CLOSED
Tuesday September 2 - 9:30AM to 6:00PM

Dear Members,

The phone system updates were completed mid afternoon yesterday (Thursday).  These updates could actually be better described as "downgrades".  We've removed the computerized phone system and gone to standard telephones for now.  We're testing to see if this will make things a little bit easier on our staff and customers.

Right now we do not have any provisions for voicemail, however we will be addressing that next week.

Thank You for your patience, and have a Great Weekend.

Sincerely,
Charles Partridge
Intouch Internet Services, Inc.

Dear Members,

Over the last couple weeks we have heard of several of our members having issues logging into their online Credit Union accounts via our internet service.

I want to assure you all that Intouch Internet Services, Inc. is not doing anything to block the use of these online services from your Credit Unions.

We have researched the issue and feel we have found the problem which lies within the online system that many Credit Unions in Michigan use for their online interfaces.  We have contacted the vendor of that product on Friday (8/8/08) in the morning and they seemed to agree that the problem is on their end.

After several calls again today I was finally able to get someone to make the correction necessary on that vendors network.

If anyone is still having problems connecting to a Credit Union website, please contact us with the details of the error you are receiving and we will investigate those issues on a case-by-case basis.

Sincerely,

Charles Partridge
Intouch Internet Services, Inc.

We will be closing at 4:45PM today, Friday August 8 2008.