Dear Members:

All of our phone numbers have transferred to our new phone system provider now.  We are having some on and off troubles with our phone lines at the new office and apoligize for the poor call quality you may encounter when/if you call us.  Our service provider assures us that they will have the problem fixed soon.

Please remember that the new phone system has some added benefits for our customers.  There are prerecorded "help" menus that contain most of the standard troubleshooting steps for the most common problems associated with dial up internet. 

There is also a "System Status" message that can be checked when you feel there may be a service problem.  If WE are having an issue, that message will be updated as quickly as possible.  Checking this could save you from having to wait on hold, or for a return call...and can even save you the hassle of trying to self-remedy the problem incorrectly.  Sometimes a system problem can cause you to get the "username or password is not valid" notice...and some customers try changing their password to 'fix' the problem when in fact, that is not the issue.  Then when we fix our problem, those users still have problems because their passwords are not entered correctly.  Knowing the problem is on our end can stop you from making this type of error.

We also working on a MAJOR redesign of this "Members" website.  We are very close to making the change happen, but need to do a little more testing before flipping the switch.  The new site will still have the search engine box, the email login, etc.  But the look and feel of the site will be much more modern and useable.

This morning our new phone system started going into effect for most of our office phone numbers.  There are still one or two of our contact numbers that have to be ported to our new provider and those should finish sometime this week.

The new phone system has allowed us to put in a few new features for customer technical support help.  We now have a "System Status" message that can be accessed when you call us during or after hours.  We can remotely update this message from anywhere in case there are any network issues that might be causing troubles for our customers.  If you experiencing any issues that you are not sure the cause of, this option is a good start; that way you can know if it's on our end or if something is wrong with your computer or telephone service.

We also now have a basic "Troubleshooting" option in the phone menu where I've recorded some tips regarding some of the most common issues our customers call us about. 

Our move out of the Vassar retail office is almost complete.  We've heard from many of our customers that have expressed their gratitude for the computer repair services we've previously provided; and for that we are thankful.  It's always nice to hear how satisfied our customers are.

In case anyone is interested, we're selling off some desks, office supplies, etc from the Vassar location.  We've contracted with our auctioneer friends at Albrecht Auction Service (www.bidnow.us) and have setup a one week long online auction containing the items we no longer need.  You can view the auction at the following link:

http://www.bidnow.us/cgi-bin/mndetails.cgi?albrecht15

We suggest that you also bookmark (create a favorite) for www.BidNow.us since Albrecht Auction Service is the best to deal with when buying or selling!  If you've never purchased through any of their live or online auctions before, but find yourself doing so in the near future - let them know you heard about them from us.

Sincerely,
Charles Partridge

We will be closing at NOON on Friday, July 2nd
and will reopen on Tuesday July 6th.

Important Links:

Customer Account Portal (Add or Change email accounts, Pay your bill, etc):  http://backoffice.intouchmi.com/custinfo/

Webmail Portal (if you're having problems with Outlook, Thunderbird, etc...directly log into your mail account here):  http://mail.intouchmi.com

List of Fireworks Displays in Michigan:  http://michiganfireworks.com/

 

Dear Members:

The Network Operations Center power conditioning and backup system maintenance has been completed successfully and ahead of schedule.

All of our systems are back online sooner than we had scheduled for.

Thank You for your patience during this maintenance window.

Sincerely,

Charles Partridge

 

Due to the nature of last weekends system interuption, our Network Operation Center will be performing some important maintenance repairs on Sunday morning (June 27th).  From approximately 12:01am through 8:00am, a factory technician from APC will making the necessary repairs to the facility power conditioning and backup systems. 

We expect that there will be a FULL SYSTEM SHUTDOWN for up to a few hours during that timeframe.  No IntouchMI.com services will be available while the power is down and the network servers are restarted.

We are also going to use this maintenance period to install new servers in our network, however these upgrades will not be noticed by our customer base at this time.

We appreciate your patience and understanding regarding this necessary repair process.

Sincerely,

Charles Partridge
Intouch Internet Services, Inc.

 

 

Dear Members:

All services have been restored completely.

Dial up connections, domain services, mail gateways, and web hosting all have been in full capacity service since approximately 3:30pm Sunday evening.

Mail services (POP3, SMTP, IMAP, and web) have been at full service since approximately 7:30pm Sunday evening.

This has been a very taxing weekend for all of us, and we greatly appreciate your patience while we addressed these system issues.

 

At approximately 5:30pm yesterday evening (Friday, June 18th) our Network Operations Center facility suffered a full scale service interuption due to a major electrical spike that disrupted regular power and damaged the backup power supply circutry. 

We have been working directly with our service providers in attempt to get our network back up and fully functional.  Our systems suffered from severe damage and we are finally making progress in bringing the network back to live status. 

I would like to take this opportunity to Thank each of you for your patience and understanding during this service interuption.  I assure you we are working as quickly as we can to get all systems back to normal.  

Please understand that this outage has absolutely no relationship to the announcement made earlier this month regarding our plan to close down our retail store operation.  Our retail office does not house any vital network equipment and the closing of that office will have no impact on the services we provide.

More updates will be posted as time and circumstances permit.

Sincerely,
Charles Partridge

 

Dear Members:

Mail service has been up and running fine for the last 2 hours.  If you are experiencing any problems with sending or receiving mail via Outlook, Outlook Express, Thunderbird, or any other 3rd party program (anything other than our webpage mail interface); please shut that program down - reboot your computer, and then try again.

Thank you.

We are experiencing some problems with email service this morning.  Technicians are working to resolve the problems.

Updates will be posted as available.

Dear Members:

In order to continue focusing on providing the best quality internet services at an affordable price; we will be closing our Vassar retail office this month. 

After much thought and planning, it has been determined that lowering our costs of business is one of the most effective ways of ensuring our longevity.  In the next couple of weeks, we will be moving out of the Vassar location and into a private office from where business operations will continue.  Intouch will no longer be offering any "walk-in" retail related services such as computer repair, upgrades, printing, etc.  We will, however, continue to offer printing services to our existing and future customers in a 'direct sales' manner where product can be delivered, picked up, or shipped upon completion. 

We appreciate the fact that so many of our customers have chosen to drive to Vassar from distances such as Metamora, Imlay City, Lapeer, Flushing, Grand Blanc, Beaverton, Otter Lake, etc. and we are glad to have been able to assist you in ways above and beyond that of the typical "internet service provider".

We have also just purchased several new network servers in our efforts to continue upgrading our systems.  These new units are planned for updating our log-in authentication servers, our email gateway servers, and our domain name servers.  These updates will then allow us to make additional upgrades to the servers that handle our billing software, customer account portal (backoffice), and web servers in the near future.

Again, our plan to discontinue offering retail services is strictly related to our continued dedication to keeping IntouchMI.com online services as the best in our industry.  None of our major network equipment is located in our Vassar office so this move will not effect the ability for any customer to continue using our dial up access, or websites.

For any customers that have been making payments directly at our Vassar location, please begin either mailing payments, calling in payments, or visit our Authorized Distributor in Vassar - Thumb Wireless (www.thumbwireless.com) as they are also an Authorized Payment Center for IntouchMI.com.

If anyone has any questions, please feel free to contact us.  Thank You for your continued Patronage of our services.

Sincerely,
Charles Partridge
President,
Intouch Internet Services, Inc.

Our office, and all departments, will have the following hours over the holiday weekend:

Friday, May 28th : 9:30am to 3:00pm
Saturday, May 29th : CLOSED
Sunday, May 30th : CLOSED
Monday, May 31st : CLOSED

We hope you all have a safe and happy weekend.

For more information about the history of Memorial Day in America, visit these links:

http://www.usmemorialday.org/backgrnd.html

http://homeschooling.about.com/cs/unitssubjhol/a/memorial.htm

 

The Email System was put back into full service and operating fully at approximately 12:20AM.

Our Email System is currently experiencing issues.

You may be receiving a return message from our mail system as a notice that you sent messages have not been delivered for the last hour.  This is NOT a permenant error - it is simply letting you know that the delivery attempts will continue in the near future.

In the mean time, we are working on upgrading our Virus Scanning Engine in the mail system so that delivery can go back to normal. 

An update will be posted once the upgrade is completed.

Thank You for your patience.

Sincerely,
Charles Partridge
Intouch Internet Services, Inc.

 

Our office (including Technical Support, Billing, and Administrative) will be CLOSED Friday April 2nd & Saturday April 3rd Regular Hours will resume at 9:30am on Monday April 5th

Dear Members,

We are seeing increased activity related to a bogus email purporting to have been sent from us.  This message has the subject line similar to:

"A new settings file for the yournamehere@intouchmi.com has just be released"

The file attached to the email is a VIRUS!  DO NOT OPEN, SAVE, COPY, or do ANYTHING with this message other than DELETE IT PERMANENTLY.

Please remember...YOU WILL NEVER receive this type of message from us.  There are NO email "settings" on your computer that we will need to email you a file to install.  Also remember, we will NEVER ask you to email us your password either (we're your email provider...we know your password).

If anyone has any questions about this bogus email, or if you have inadvertently opened the attached file, please contact us.

Sincerely,
Charles Partridge
Intouch Internet Services, Inc.

PS....Please keep the survey results coming!  We appreciate the feedback!

Dear Members,

We want to know how YOU think we're doing.

Please take a few moments to complete our survey.  You can click the link below and it will open a new window with the survey loaded.  When you're done (after you click the "Done" button) simply close that window and you should be back to our members' page.

Click here to take survey

Thank You,
Charles Partridge
Intouch Internet Services, Inc.

 

Dear Members,

I've depreciated the article regarding the software upgrade that was required starting in mid-January.  By now everyone who needed the upgrade should have the upgrade.

I'd like to take a moment to THANK each and everyone one of you for your patience and understanding during the upgrade window.  For the most part, everything went really smooth.  There were a few customers that we had to help out during the upgrade process and we learned a few things ourselves during that.

So far, everything we've heard back from our customers regarding the new Accelerator performance is positive and for that we are thankful.  We truly did put a lot of time and resources into making sure we weren't just 'changing the packaging' on this upgrade.  The technology used in this new software is far superior to the old service and delivers a much better experience.

If any of you would like to share your thoughts, opinions, or criticisms of this new Accelerator software - I'd be glad to hear it.  Just send an email to responses @ intouchmi.com.  I'll take the time to review each and every email and reply back to you when necessary.

Thank You, again, for your continued patronage of IntouchMI.com!

Sincerely,

Charles Partridge
President

URGENT NOTICE FOR INTOUCH ACCELERATOR CUSTOMERS:

 IF YOU HAVE THIS ICON PLEASE READ ON!

 IF YOU HAVE THIS ICON, YOU ARE ALL SET WITH THE NEWEST SOFTWARE ALREADY.  PLEASE DISREGARD THE FOLLOWING.

YOU MAY EXPERIENCE PROBLEMS WITH THE ACCELERATION SERVICE AS OF TODAY IF YOU HAVE NOT YET PERFORMED THE UPGRADE TO OUR NEWEST SOFTWARE.

DUE TO SOME PROBLEMS WITH OUR PREVIOUS ACCELERATOR SERVICE PROVIDER - IT IS IMPERATIVE THAT YOU FIRST UNINSTALL THE OLD VERSION OF THE SOFTWARE BEFORE PERFORMING THE UPGRADE TO THE NEW VERSION. 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Uninstallation of the old software is very straightforward.  Locate the "Intouch Accelerator" software icon in the bottom right corner of your windows screen (near the clock/time). 

The icon looks like this:

Now, RIGHT CLICK ON THAT ICON ONE TIME.  A menu of options will appear. 
LEFT CLICK on UNINSTALL and follow the prompts to UNINSTALL the old software.

You will need to reboot your computer when the uninstall is completed.  Then come back to this Members.IntouchMI.com page and follow the below instructions.

IF YOU HAVE ANY PROBLEMS WITH THIS PROCESS, PLEASE CALL US FOR HELP.  IF ANY "POP UP" BOXES OPEN DURING THIS PROCESS, PLEASE DISREGARD THE MESSAGE THEY CONTAIN AND CLOSE THE BOX.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

* * * * CLICK HERE FOR A PRINTABLE VERSION OF THE INSTRUCTIONS FOUND BELOW * * * *
(these instructions will open a simple TEXT file in a new browser window for you to print)

Introducing our latest update to the Intouch Dial Up Accelerator software!  This is a major programming update that uses some newer technology to help decrease the page load time of websites and webmail over Dial Up internet.

THIS IS A REQUIRED UPDATE/UPGRADE FOR ALL "ACCELERATED DIAL-UP" SUBSCRIBERS
ALL PRIOR VERSIONS OF OUR ACCELERATOR SOFTWARE ARE NOW DEACTIVATED.  THIS UPGRADE MUST BE USED FOR ALL ACCELERATED DIAL UP ACCOUNTS.

If you are using any previous version of our Intouch Accelerator software it will be uninstalled at the completion of this upgrade.

It is important that you either print out, write down, or memorize a few instructions prior to beginning the installation of our new software.

+ You need to click the link to download the installation program and choose to SAVE the file to your computer.  The download link is at the BOTTOM of these instructions.

+ We recommend SAVING it to your DESKTOP so it is easy to find afterward.

+ After downloading is completed, DISCONNECT/HANGUP from the internet connection and close ALL OPEN INTERNET WINDOWS including EMAIL.

+ If you can DISABLE/SHUTDOWN/EXIT your Anti-Virus software, that is recommended as well for the duration of the install.

+ Locate the file called "intouchaccelerator61.exe" on your DESKTOP (where you saved it) and DOUBLE CLICK ON IT.

- You will need to confirm that you want to allow the program to install on your computer.

- You will need to agree to the terms and conditions of using the software service.

+ Continue through the steps of the installation.  If asked for permission or approval, you need to click in the affirmative.

+ When the installation is completed, you will be told that you need to REBOOT your computer.  Click the approval button.

- IF you have our old software installed, the program will now UNINSTALL the old software automatically.

+ When the uninstall is done (or after the new program does not find the old one) another box will appear telling you that your computer must be REBOOTED in order to continue.  Click the approval button to restart the computer at this point.

+ When your computer restarts, you will see a warning box that our Accelerator software needs to verify that you are authorized to use the software.  Because you have just restarted the computer and are not on the internet; this box is telling you that it will have to perform the authorization the next time you connect to the internet.  Click the OK button to get rid of this box.

+ Connect to the Internet.  Be patient.  After a several seconds to a minute, the new Acceleration software will open a window near the system tray asking you to enter your Username and Password.  Your Username should be entered automatically (if not, please enter it now) but you will need to enter your Dial Up account Password.  We recommend leaving the "remember password" automatically checked.  Click OK/SUBMIT/CONTINUE button.

If everything is entered correctly, you will now be surfing the web with better Acceleration!  For a menu of what the different icons in our new software mean; click the link here.

If everything worked OK, you can now locate that file you downloaded called "intouchaccelerator61.exe" and DELETE it from your desktop.

If there were any problems with your installation, you can RIGHT CLICK on the Intouch Accelerator icon and LEFT CLICK on the "Diagnostics" option.  Leave the diagnostic results on your screen and call our support desk for assistance.

> >  CLICK HERE TO DOWNLOAD THE INTOUCH ACCELERATOR v6.1  < <

The file is 2.8MB in size and can take anywhere from 10-20 minutes to download.  We recommend NOT using the internet (email, web browsing, etc) during this download in order to ensure the fastest download possible).

After you have completed the installation of the new software, please go to http://intouchmi.com/confirm_upgrade_29.html and enter your information so we can update our records.

 

Dear Members,

Today we are releasing our newest Internet Connection software, Version 5.0, in full release.

This means that all customers connecting with Intouch Dialer versions 4.0, 4.1, 4.2, or 4.3 will AUTOMATICALLY download and install the new Version 5.0 dialer software the next time you connect.  The process should only take 10-15 minutes and should be quite 'hands-off'.  If you were one of our customers that chose to help us out by voluntarily doing the upgrade over the last 2 weeks, you will (most likely) still receive this final version of the upgrade (there are a few of you who already have the final final version and won't receive this update).  When the upgrade is completed, you get a "succesful" dialog box telling you this.  You will also have a new "Connect to Intouch" shortcut on your desktop.  The old shortcut will be replaced by this new one.

If you are using any of our old dialer software (prior to version 4.0) or are using a manually created dialer, you can download and install the newest version by clicking on the following link.  Click the link and then chose to SAVE the file on your desktop.  Once completed, located the file named "intouchdialer_web_v5.exe" on your desktop and DOUBLE CLICK on it.  Follow the prompts to install the new dialing software.

DO NOT CLICK on this link if you are using the 4.0, 4.1, 4.2, or 4.3 version of our software unless we specifically request that you do so after talking to you on the phone.

http://www.intouchmi.com/software/intouchdialer_web_v5.exe

If anyone has any questions, please feel free to contact us.

Thank You!

Dear Members,

We've been working hard the last few months on making improvements to both our Dialer software and our Accelerator software.  We're not sitting still; we're trying to make using our Internet Services easier and more trouble-free all the time.

Today I'm "pre" releasing our newest Dialer connection software update: "Intouch Connection v5.0" 

I call it a "pre" release because for the next few days I'm going to let anyone who wants to do the upgrade - KNOWING that our offices are closed until Monday the 4th - go ahead and do it.  I'm very confident there won't be any problems as we've already extensively tested this software (both the full install and the upgrade install), but I wanted to throw out that disclaimer just in case.

So here's how it works:

NOTICE:  There may be an installation error/conflict if your computer has an out of date version of AVG Anti-Virus on it.  Please be sure you have AVG 9.0 installed/upgraded before installing our newest dialing software.

NOTICE:  We've Fixed the problem involving Windows 64-Bit operating systems.  Those of you with Windows Vista or 7 64-bit can go ahead and upgrade your dialer now.  :)

* * * * * * * * * * * * * * * * * * * * * * * * * * 

Please read the descriptions below BEFORE you click on a download.  It important that you get the correct program so you're not wasting your time.  Locate the correct download for your computer and click on the link to download the file.  We recommend that you choose the option to "SAVE" the file and have Windows save it to your DESKTOP.  That way it will be easy to get to after the download is complete.  DO NOT CHOOSE THE OPTION TO "RUN" THE PROGRAM, YOU MUST CHOOSE TO "SAVE" IT.

After the download completes, DISCONNECT from the internet ("hang-up"). 

Locate the file you downloaded and DOUBLE CLICK on it.  Follow the prompts to complete the install.

* * * * * * * * * * * * * * * * * * * * * * * * * * 

For any customer that is currently using the "Connect to Intouch" software versions 4.0, 4.1, 4.2, or 4.3 - You can download the UPGRADE program (it's a smaller file size since you have most of what you need already).  You can tell if you are using the Intouch Connection software by double clicking on your "Connect to Intouch" shortcut.  If the connection box that opens has a banner image across the top with the full Intouch logo (with white background) and one of the above "version" numbers - this is the program for you.

UPGRADE PROGRAM:  http://www.intouchmi.com/software/dialerupdate.exe

- - - - - - - - - - - - - - - - - - - - - - OR - - - - - - - - - - - - - - - - - - - - - - - -

If you are currently using an OLDER dialer (not one of the versions listed above) or are using a "manually" created dialer (doesn't use the Intouch logo) - you'll need to download the whole dialer.  Again, same instructions as above...SAVE the file you download to your desktop.

FULL DIALER PROGRAM:  http://www.intouchmi.com/software/intouchdialer_web_v5.exe

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Version 5.0 offers a MUCH better integration with Microsoft Windows Vista and Windows 7.  In fact, this version of our dialer actually installs a desktop shortcut in those operating systems where the previous versions did not. 

There are a few tweaks in version 5.0 that allow the dialer to get along a little better with Windows Firewall also.  We still recommend that the Firewall be turned OFF, but we know that this isn't always something under your full control either.

This version also makes it easier to get to some dialer options such as choosing Pulse or Tone dialing (yes, we actually have customers that still need the ability to use PULSE dialing!) and we've incorporated our new 3D'ish Intouch Oval "IN" icon into this version.  You'll have newer, more modern looking shortcuts on your desktop.

As stated at the beginning of this article, we don't expect that anyone will experience any difficulties when performing this upgrade.  If you DO have trouble after installing, PLEASE take good accurate detailed notes and contact us Monday morning with that information.  This will allow us to make any necessary changes prior to forcing the update out automatically (which is scheduled for next week!).

STAY TUNED TO THE MEMBERS.INTOUCHMI.COM WEBSITE THIS WEEK FOR MORE GREAT NEWS!  THE NEW INTOUCH ACCELERATOR v5.0 IS COMING TO YOU VERY SOON!

* BETTER INTEGRATION WITH WINDOWS OPERATING SYSTEMS INCLUDING WINDOWS 7! 
* MINIMAL INTERFERENCE FROM THE WINDOWS FIREWALL! 
* PROGRESSIVE IMAGE ACCELERATION! 
* We're quite happy with it!  : )

 

 

Our business schedule will be modified for the upcoming two weeks as follows:

Thursday, December 24th - CLOSED
Friday, December 25th - CLOSED
Saturday, December 26th - CLOSED

Monday, December 28th - Regular Hours (9:30am to 6:00pm)
Tuesday, December 29th - Regular Hours (9:30am to 6:00pm)
Wednesday, December 30th - Regular Hours (9:30am to 6:00pm)

Thursday, December 31st - CLOSED
Friday, January 1st - CLOSED
Saturday, January 2nd - CLOSED

Regular hours resume again on Monday, January 4th, 2010.

We hope you all have a very happy and safe Christmas and New Year!

In case you missed this in the news this weekend - as suprisingly to me it wasn't that big of a deal to the country - we lost a piece of "Americana" this weekend.

Mr. Bob Heft of Saginaw passed away at the age of 67.

I won't go into a lot of details as I'm sure you can find a lot about him on the internet (see links below), but I will say that I knew Bob for the last several years.  I can still remember the day my older brother told me about his meeting the "designer of the American Flag"!  Those of you who've had conversation with me regarding bogus stories being circulated on the internet will know that I immediately challenged this claim.

Well lo-and-behold, the story checked out!

It was shortly after this that I joined our newly reformed Lions Club here in Vassar - and Mr. Heft (a long time Lion himself) inducted me as a member.  I got to hear the story, too.  And an interesting one it is.

Bob's 50-Star design is the longest standing U.S. Flag layout of all time.  And he lived right here in mid-Michigan! 

LINKS

The official Bob Heft website (you can read Bob's story there)

Website about the history of the U.S. Flag

 

THANKSGIVING HOLIDAY BUSINESS HOURS

OUR OFFICE (SALES, SUPPORT, BILLING, ETC.) 
WILL BE CLOSED ON:

THURSDAY NOVEMBER 26th
FRIDAY NOVEMBER 27th
SATURDAY NOVEMBER 28th
SUNDAY NOVEMBER 29th

REGULAR OFFICE HOURS WILL RESUME AT
9:30AM ON MONDAY NOVEMBER 30th.

WE WISH YOU A SAFE AND ENJOYABLE HOLIDAY.

 

Dear Members, Due to reasons out of our control, the vendor of our current Intouch branded Anti-Virus software has decided to discontinue the support of this product. Effective November 1st, 2009 - the Intouch Anti-Virus subscription software service will NO LONGER FUNCTION.    more »

Just an FYI for those interested:

Here's some interesting info about the dangers of Facebook.  One's a article from Switched.com and the other is an FBI press release. 

http://tinyurl.com/fbwarning-1

http://www.fbi.gov/pressrel/pressrel09/networking_100109.htm

 

The necessary repairs, maintenance, and upgrades have been completed and everything is functioning correctly now.

If you experience any issues with an IntouchMI.com hosted website or with our online customer management interface; please contact our office by email (operations@intouchmi.com) or by phone (1-866-929-3278).

We are currently experiencing issues with a Web Server and Database Server.  Some websites hosted on our network may not be viewable on the internet at this time.  This error is also effecting our online customer management system.

This problem does NOT effect our Dial Up Internet service.

We are looking into the problem and will have corrections made soon.  Check back here for updates later in the day.

Over the years of talking to our customers about the good and bad things on the internet; all the software that all the websites want you to download, read the privacy statements, etc., I've pretty much summed it up with "how much can you TRUST the website asking you to do that?".    more »

OUR OFFICE HOURS FOR THE UPCOMING LABOR DAY WEEKEND ARE AS FOLLOWS:

* * * * * * * * * * * * * * * * * * * * * * * * *

Friday, September 4th - 9:30AM to 4PM
(closing early)

Saturday, September 5th - CLOSED

Sunday, September 6th - CLOSED

Monday, September 7th - CLOSED

Tuesday, September 8th - 9:30AM to 6:00PM
(regular hours)

 

8/26/09 The server has now been stable for more than 24 hours, so I feel comfortable updating this notice. Our customer account database had to be restored from a backup. Payments received on Friday the 21st, Monday the 24th, and Tuesday the 25th had to be reentered into the system today. Any invoices that might have generated over those days were also regenerated today. Some customers may be seeing payment receipt emails for payments you have already received a receipt for. If you have any questions, please do not hesitate to contact us. We would like to thank everyone for their patience while we corrected this problem.   more »

Due to the Vassar Chamber of Commerce car show happening in downtown Vassar this Saturday, our office (including technical support) will be closed.

Starting at around 6am, downtown Vassar will be closed off and all traffic will be routed around the downtown area.  The city streets will be taken up by entries in the annual car show and thus our office will be unaccessible during the entire day.

We are sorry for any inconvenience this may also cause our customers.

Regular hours will resume Monday August 3rd at 9:30am.

MySpace and Facebook are such a big thing these days. Many of our members have accounts with one or both of these so-called "Social Networking" websites. But please be warned: They are one of the largest contributing factors to getting a virus, spyware, malware, or scareware infection on your computer!   more »

Do you recognize these icons? If you have Windows XP you'd be looking for a Yellow Shield with a Black Exclamation Point. In Windows Vista it's a blue software box with the Windows "flag" logo on it. Take a look at the start bar "system tray" which is normally located down in the bottom right corner of the screen.    more »

WE WILL HAVE REDUCED HOURS FOR THE FOURTH OF JULY HOLIDAY WEEKEND.

FRIDAY, JULY 3rd - CLOSING EARLY AT 2:00PM
SATURDAY, JULY 4th - CLOSED

WE WILL RESUME REGULAR HOURS ON MONDAY, JULY 6th.

Have a Safe and Enjoyable weekend!

For more information about Independence Day in America visit:

The History Channel

or

Wikipedia

 

Dear Members,

A couple of weeks ago we began staffing technical support for several hours on Saturdays.  At this time we've decided to go ahead and work Saturdays into the official open hours schedule for technical support and in-store computer repair.

Support is now available from 10:00am until 3:00pm on Saturdays.

Thank You

Intouch Internet Services, Inc.