Dear Members:

All of our phone numbers have transferred to our new phone system provider now.  We are having some on and off troubles with our phone lines at the new office and apoligize for the poor call quality you may encounter when/if you call us.  Our service provider assures us that they will have the problem fixed soon.

Please remember that the new phone system has some added benefits for our customers.  There are prerecorded "help" menus that contain most of the standard troubleshooting steps for the most common problems associated with dial up internet. 

There is also a "System Status" message that can be checked when you feel there may be a service problem.  If WE are having an issue, that message will be updated as quickly as possible.  Checking this could save you from having to wait on hold, or for a return call...and can even save you the hassle of trying to self-remedy the problem incorrectly.  Sometimes a system problem can cause you to get the "username or password is not valid" notice...and some customers try changing their password to 'fix' the problem when in fact, that is not the issue.  Then when we fix our problem, those users still have problems because their passwords are not entered correctly.  Knowing the problem is on our end can stop you from making this type of error.

We also working on a MAJOR redesign of this "Members" website.  We are very close to making the change happen, but need to do a little more testing before flipping the switch.  The new site will still have the search engine box, the email login, etc.  But the look and feel of the site will be much more modern and useable.

This morning our new phone system started going into effect for most of our office phone numbers.  There are still one or two of our contact numbers that have to be ported to our new provider and those should finish sometime this week.

The new phone system has allowed us to put in a few new features for customer technical support help.  We now have a "System Status" message that can be accessed when you call us during or after hours.  We can remotely update this message from anywhere in case there are any network issues that might be causing troubles for our customers.  If you experiencing any issues that you are not sure the cause of, this option is a good start; that way you can know if it's on our end or if something is wrong with your computer or telephone service.

We also now have a basic "Troubleshooting" option in the phone menu where I've recorded some tips regarding some of the most common issues our customers call us about. 

Our move out of the Vassar retail office is almost complete.  We've heard from many of our customers that have expressed their gratitude for the computer repair services we've previously provided; and for that we are thankful.  It's always nice to hear how satisfied our customers are.

In case anyone is interested, we're selling off some desks, office supplies, etc from the Vassar location.  We've contracted with our auctioneer friends at Albrecht Auction Service (www.bidnow.us) and have setup a one week long online auction containing the items we no longer need.  You can view the auction at the following link:

http://www.bidnow.us/cgi-bin/mndetails.cgi?albrecht15

We suggest that you also bookmark (create a favorite) for www.BidNow.us since Albrecht Auction Service is the best to deal with when buying or selling!  If you've never purchased through any of their live or online auctions before, but find yourself doing so in the near future - let them know you heard about them from us.

Sincerely,
Charles Partridge

Dear Members:

In order to continue focusing on providing the best quality internet services at an affordable price; we will be closing our Vassar retail office this month. 

After much thought and planning, it has been determined that lowering our costs of business is one of the most effective ways of ensuring our longevity.  In the next couple of weeks, we will be moving out of the Vassar location and into a private office from where business operations will continue.  Intouch will no longer be offering any "walk-in" retail related services such as computer repair, upgrades, printing, etc.  We will, however, continue to offer printing services to our existing and future customers in a 'direct sales' manner where product can be delivered, picked up, or shipped upon completion. 

We appreciate the fact that so many of our customers have chosen to drive to Vassar from distances such as Metamora, Imlay City, Lapeer, Flushing, Grand Blanc, Beaverton, Otter Lake, etc. and we are glad to have been able to assist you in ways above and beyond that of the typical "internet service provider".

We have also just purchased several new network servers in our efforts to continue upgrading our systems.  These new units are planned for updating our log-in authentication servers, our email gateway servers, and our domain name servers.  These updates will then allow us to make additional upgrades to the servers that handle our billing software, customer account portal (backoffice), and web servers in the near future.

Again, our plan to discontinue offering retail services is strictly related to our continued dedication to keeping IntouchMI.com online services as the best in our industry.  None of our major network equipment is located in our Vassar office so this move will not effect the ability for any customer to continue using our dial up access, or websites.

For any customers that have been making payments directly at our Vassar location, please begin either mailing payments, calling in payments, or visit our Authorized Distributor in Vassar - Thumb Wireless (www.thumbwireless.com) as they are also an Authorized Payment Center for IntouchMI.com.

If anyone has any questions, please feel free to contact us.  Thank You for your continued Patronage of our services.

Sincerely,
Charles Partridge
President,
Intouch Internet Services, Inc.

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Dear Members,

I'd like to take [this opportunity] to [elaborate on] the quality of service that we provide and the many different factors that play into what you all experience regarding that service...   more »